Shipping Policy

Last updated: September 15, 2026

Where we ship

Airlo ships to eligible addresses in the United States. Available delivery options and any address restrictions are shown at checkout. If checkout does not offer shipping to your address, contact support@shopairlo.com before ordering.

Delivery estimate

Our estimated US delivery time is 6–10 calendar days from order confirmation.

This estimate includes order processing and shipping time. Calendar days include weekends and holidays.

The estimate is not a guaranteed arrival date. Your delivery window may be affected by holidays, carrier delays, severe weather, or customs processing when applicable. If you are ordering for a festival or another fixed date, allow extra time.

Shipping charges

Shipping charges, if any, are displayed at checkout before you pay. Any free-shipping offer applies only when its stated conditions are met. We do not add a shipping charge after you have completed checkout without your agreement.

Fulfillment and tracking

Orders may be sent directly by our fulfillment partners. An order containing multiple items may arrive in separate packages. We will send shipment information to the email address provided at checkout, including tracking when available. Tracking may take time to update after a label is created.

Delayed or unfulfilled orders

If we cannot meet the applicable shipment deadline, we will notify you and provide the delay and cancellation options required by law. If we cannot fulfill your order, or you cancel under a legally required delay option, we will provide the required monetary refund. Our store-credit policy does not replace these rights.

Address changes and delivery problems

Please check your address carefully. Email us immediately if it needs correcting. We cannot guarantee an address change once fulfillment has begun. If a parcel is returned because of an incorrect address or failed delivery, we will contact you about the available options and any proposed reshipping charge before proceeding.

For a missing parcel, an unexpected delivery status, or shipping damage, contact support@shopairlo.com with your order number. We will help investigate; you do not need to resolve a carrier claim on your own before contacting us.

See our Returns & Refunds Policy for more information. Nothing in this policy limits your statutory rights.