Refund policy

All sales are final

Airlo does not accept returns or exchanges for a change of mind, an unwanted gift, or a preference for a different color or style. Please check your selection and shipping address before placing your order.

Approved discretionary refunds are issued as Airlo store credit only, not to your original payment method. The exceptions below apply when the law requires another remedy.

Something wrong with your order?

If your fan arrives damaged, is defective, or is different from what you ordered, email support@shopairlo.com as soon as you notice the issue. Include your order number, a description of the problem, and clear photos or a short video if you can provide them safely. Never operate a damaged product just to make a video.

Keep the item and packaging while we review your request. We may ask for reasonable information to confirm the issue. Do not mail an item to us or to the address on its shipping label unless we give you instructions. If a return is necessary to resolve an error or defect for which we are responsible, we will provide instructions and cover the reasonable return shipping cost.

We will explain the resolution available for your order. Our standard discretionary refund is store credit. This does not limit any right to repair, replacement, a refund to the original payment method, or another remedy required by law.

Store credit

Approved credit reflects the amount paid for the affected item after discounts. We will confirm the exact amount, including any applicable tax or shipping adjustment, by email. Credit is issued within 5 business days after approval and can be used at shopairlo.com. Airlo store credit does not expire and carries no maintenance fee. It cannot be redeemed for cash except where required by law.

Cancellations and orders we cannot fulfill

Contact us immediately if you need to change or cancel an order. We will try to help before fulfillment begins, but changes are not guaranteed. A discretionary cancellation we agree to at your request may be settled with store credit where permitted by law.

If we cancel your order because we cannot fulfill it, we will refund the amount paid for the unfulfilled order to the original payment method. If a shipping delay gives you a legal right to cancel, we will offer the required cancellation and monetary refund option. Store credit will not replace a refund that the law requires. Any legally required refund will be processed within the applicable legal deadline.

Missing deliveries

If your order has not arrived within the delivery estimate, or tracking says delivered but you cannot locate it, contact us. We will help investigate with the fulfillment partner or carrier and explain the next steps. A carrier scan alone does not remove any rights you have under applicable law.

Your consumer rights

This policy does not exclude rights that cannot legally be waived, including rights relating to defective, misdescribed, or undelivered goods. If applicable law conflicts with this policy, that law takes precedence.

Questions? Email support@shopairlo.com.